In what currency are your prices listed?
All prices on our website are displayed in US Dollars (USD).

When will my order be shipped?
Orders are prepared and dispatched within 24 to 48 hours of placement, from our distribution center in France. You will receive a confirmation once your order has been shipped.

How can I determine the right size?
Each product page includes detailed garment measurements to assist you in selecting the correct size. Should you require further guidance, our client services team is pleased to assist you at support@lepadel.com.

Which payment methods do you accept?
We accept all major credit cards, as well as PayPal.

What is your return policy?
Should you wish to initiate a return or exchange, kindly contact us at support@lepadel.com within 14 days of receiving your order. A member of our team will provide return instructions and a link to schedule a collection with the available courier service.

Please note:
– Return shipping costs are the responsibility of the customer.
– Items must be returned in their original, unused condition, with all packaging intact.
– Products that show signs of wear or are returned in unsuitable condition will be sent back at the client’s expense.

When contacting us, please include the following:
– Order number
– Reason for return
– Preference for refund or exchange
– If requesting an exchange to a different address, kindly include the new shipping details

Please be advised of the following exceptions:
– Custom or bespoke items are not eligible for return or exchange
– Sale or discounted items are considered final and cannot be returned or exchanged
– In the event an exchange is not possible, store credit will be issued

Do you ship internationally?
Yes. Le Padel ships worldwide.

Will I be able to track my order?
Yes. A tracking number will be provided via email once your order has shipped. This will allow you to monitor your delivery status at any time.

What if my order is delayed?
Shipping times may vary due to customs processes, regional logistics, or public holidays. If your order has not arrived within 12 business days, we encourage you to contact us at support@lepadel.com so we may assist you further.

Do you offer price adjustments?
We regret that we are unable to offer price adjustments on prior purchases.

Can I modify or cancel my order after it has been placed?
Once an order has been confirmed, we are unable to make changes or cancellations. This ensures a smooth and timely fulfillment process by our warehouse team.

Who can I contact for additional assistance?
Our client services team is at your disposal. For all inquiries, please email support@lepadel.com